Self-excluded patrons

Self-excluded patrons are blocked from signing in at your venue. When a self-excluded patron attempts to sign in, entry is blocked and staff are alerted by the unsuccessful sign-in outcome so they can take any appropriate action.

A self-exclusion can be set as active for a specific period and will automatically become inactive once the end date passes.

How matching works

When a patron signs in, VenueScan checks their details against your self-excluded patrons list.

• Name and date of birth: if the self-exclusion has both, we match against patrons with the same name and the same date of birth.
• Name only: if no date of birth is set, we match on name alone.

Name matching uses a built-in algorithm that accounts for common OCR errors, so minor variations in how a name is read from an ID won’t cause a missed match. Middle names are not required for a match.

Create a self-exclusion

1. Go to dashboard.venuescan.com.au .
2. Choose Self-Excluded Patrons in the left sidebar.
3. Click + New Self-Exclusion in the top right.
4. Enter the patron’s Full Name and Date of Birth.
5. Set the Start Date and End Date.
6. Select the Self-Exclusion Type from the dropdown.
7. Click Create Self-Exclusion.

Delete a self-exclusion

1. Go to dashboard.venuescan.com.au .
2. Choose Self-Excluded Patrons in the left sidebar.
3. Click the row of the self-exclusion you want to delete.
4. Click Delete Self-Exclusion at the bottom of the details panel.