Sign-in outcomes

Every sign-in on the VenueScan Terminal produces one of three outcomes: a successful sign-in, a successful sign-in with a warning, or an unsuccessful sign-in. Each outcome has a distinct screen colour so staff can read the result at a glance.

Entry warnings

Successful with warning and unsuccessful sign-in screens display a small chip indicating the specific checks the patron has failed, e.g the patron being banned.

Depending on your venue settings, the screen may show a discreet entry code chip such as Entry Code 1 or a clear reason such as Already entered today.

You choose whether each warning or rejection shows a discreet entry code or the reason in plain English:

1. Go to dashboard.venuescan.com.au .
2. Expand Terminal in the left sidebar under Venue Settings, then choose Outcome Reasons.
3. For each warning or rejection, select the Entry Code chip to show a discreet code, or the plain-reason chip to show the reason in full.

If you use the discreet entry codes, download the printable reference so staff can look up what each code means. Keep it at your reception and do not show it to patrons.

1. Go to dashboard.venuescan.com.au .
2. Expand Terminal in the left sidebar under Venue Settings, then choose Outcome Reasons.
3. At the bottom of the page, under Printable reference, click Download PDF.

Screen behaviour

You can customise the following settings regarding the appearance and behaviour of the result screen:

• Auto-dismiss time: after how many seconds the result screen automatically clears and shows the home page for the next patron to sign in (the screen can be cleared earlier using the X button in the top right)
• Dismiss delay: after how many seconds the X button appears allowing a person to manually dismiss the screen. A longer delay prevents patrons from hiding an unfavourable outcome on the screen.
• Title and subtitle: you can change the text that appears for each outcome type
• Sound: you can enable/disable whether a success vs alert sound plays when an outcome is presented
• Display portrait: you can enable/disable whether to display the credential holder’s portrait on the result screen. Learn more about why this is recommended.

1. Go to dashboard.venuescan.com.au .
2. Expand Terminal in the left sidebar under Venue Settings, then choose Result Screens.