Offline mode

The VenueScan Terminal continues to operate when your internet connection is lost. Sign-ins are recorded locally on the device and automatically uploaded to your dashboard once the connection is restored.

What still works offline

• ID scanning and patron sign-in
• Ban, self-exclusion, and flagged patron enforcement (using the lists last synced before going offline)
• Age verification
• Sign-in outcomes, sounds, and screen behaviour

Limitations

Bans, self-exclusions, and flags added while offline will not be enforced until the terminal reconnects. The terminal uses the copy of your ban, self-exclusion, and flagged patron lists that was last synced before the connection was lost. Any changes made in the dashboard during the outage (new bans, self-exclusions, flags, or removals) will take effect once the device comes back online and resyncs.

Digital IDs cannot be verified while offline. The digital ID button on the sign-in screen will be greyed out, and patrons will need to provide a physical form of ID instead.