Patron management

VenueScan gives you three ways to manage individual patrons:

• Bans - to prevent banned patrons from entering.
• Self-exclusions - to prevent full venue self-excluded patrons from entering, or alert of partial self-excluded patrons.
• Flags - for any reason your staff want to be aware a patron has entered the venue.

How matching works

When a patron signs in, VenueScan checks their name against your banned, self-excluded, and flagged patron lists. Matching is done on name only.

Name matching uses a built-in algorithm that accounts for common OCR errors, so minor variations in how a name is read from an ID won’t cause a missed match. Middle names are not required for a match.

Entry behaviour

There are two options for the entry behaviour when adding a self-excluded or flagged patron.

• Successful entry with warning - this shows an orange screen with a warning outcome, see Sign-in outcomes for more details.
• Block entry - this shows a red screen and blocks the entry, see Sign-in outcomes for more details.

Bans always block entry.

Bans

Create a ban

1. Go to dashboard.venuescan.com.au .
2. Choose Banned Patrons in the left sidebar.
3. Click + New Ban in the top right.
4. Enter the required details.
5. Click Create Ban.

Delete a ban

1. Go to dashboard.venuescan.com.au .
2. Choose Banned Patrons in the left sidebar.
3. Click the row of the ban you want to delete.
4. Click Delete Ban at the bottom of the details panel.

Self-exclusions

Create a self-exclusion

1. Go to dashboard.venuescan.com.au .
2. Choose Self-Excluded Patrons in the left sidebar.
3. Click + New Self-Exclusion in the top right.
4. Enter the required details.
5. Click Create Self-Exclusion.

Delete a self-exclusion

1. Go to dashboard.venuescan.com.au .
2. Choose Self-Excluded Patrons in the left sidebar.
3. Click the row of the self-exclusion you want to delete.
4. Click Delete Self-Exclusion at the bottom of the details panel.

Flags

Create a flag

1. Go to dashboard.venuescan.com.au .
2. Choose Flagged Patrons in the left sidebar.
3. Click + New Flag in the top right.
4. Enter the required details.
5. Click Create Flag.

Delete a flag

1. Go to dashboard.venuescan.com.au .
2. Choose Flagged Patrons in the left sidebar.
3. Click the row of the flag you want to delete.
4. Click Delete Flag at the bottom of the details panel.