Banned patrons

Banned patrons are blocked from signing in at your venue. When a banned patron attempts to sign in, entry is blocked and staff are alerted by the unsuccessful sign-in outcome so they can take any appropriate action.

You can set a ban for a specific period or make it permanent.

How matching works

When a patron signs in, VenueScan checks their details against your banned patrons list.

• Name and date of birth: if the ban has both, we match against patrons with the same name and the same date of birth.
• Name only: if no date of birth is set on the ban, we match on name alone.

Name matching uses a built-in algorithm that accounts for common OCR errors, so minor variations in how a name is read from an ID won’t cause a missed match. Middle names are not required for a match.

Create a ban

1. Go to dashboard.venuescan.com.au .
2. Choose Banned Patrons in the left sidebar.
3. Click + New Ban in the top right.
4. Enter the patron’s Full Name and Date of Birth.
5. Set the Start Date.
6. Either check Ban permanently or set an End Date.
7. Optionally enter a Reason for the ban.
8. Click Create Ban.

Delete a ban

1. Go to dashboard.venuescan.com.au .
2. Choose Banned Patrons in the left sidebar.
3. Click the row of the ban you want to delete.
4. Click Delete Ban at the bottom of the details panel.